Terms & conditions

INTRODUCTION

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Todlem. By placing an order on this website, you have thus read and agreed to these terms and conditions. If you have any questions, please contact us at info@todlem.com.

PLACING AN ORDER

When placing an order, you undertake that any and all information given is accurate and complete. All orders are subject to acceptance and product availability. Once you have placed an order, we will send you an email confirming that your order has been received and accepted. A contract between you and Todlem for the sale of our products only exists once an order has been placed. Prices and availability of goods are subject to change without notice. The chosen delivery charge will be added to your order value. Note that we are unable to offer gift wrapping on sale items.

SPECIAL OFFERS & PROMOTIONS

Special offers cannot be used in conjunction with any other promotion, unless stated otherwise. If a promotion is only valid for orders over a certain amount, that amount does not include delivery or the cost of a gift box.

DELIVERY

Stock permitting, all orders are usually dispatched within 48 hours. Items purchased over the weekend or holidays will be sent out the next working day. Once your order has been dispatched, we are unable to change the delivery address. Each order is assigned a Tracking Number to track your order.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If your delivery address is outside of Pakistan, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

RETURNS

If you wish to return items for a refund, please follow the outlined Returns Procedure as stated below. Full priced products must be returned in new, unworn and unused condition with original tags attached within 10 working days of receipt. Todlem will not accept returns of products that have been worn, used and/or original tags removed. In such cases, the customer will be informed and the product(s) returned to the customer. Sale products must be returned in new, unworn and unused condition with original tags attached within 10 calendar days of receipt.

If a refund has been requested, we will finalize within 5 working days. During promotional seasons, your request may take longer than usual. Please allow up to 5 working days for funds to reappear in your account. All goods purchased via our website or telephone must be returned to our warehouse address only.

Please send all returns to:

Todlem - Returns

House# 237-A, PCSIR Society,

Phase 1, Canal Bank Road,

Lahore

Pakistan

Please note, postage costs and any costs thereafter associated to the return of items are responsible by the customer.

SECURE PAYMENT

In order to guarantee a secure and pleasant shopping experience, Todlem uses XX. todlem.com has chosen XX for maximum security during the payment process, thus the information you give on the site will be protected. Should you have any questions or concerns please do not hesitate to contact our Customer Support department.

PRIVACY POLICY

Todlem respects the privacy rights of its online visitors and recognizes the importance of protecting information provided by them. Any information that you provide will be held and transmitted in a safe and confidential environment. Todlem does not share any of your data with 3rd parties.

CONFORMITY OF GOODS

The specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used.

COPYWRITE & TRADEMARK

The contents of these pages (including images, designs, logos, photographs, text and other materials) are the copyright trademark and registered trademark of Todlem or its content and technology providers or their respective owners. The copying, modification, distribution, reproduction or incorporation into any other work or part or all of the material available on this website in any form is prohibited without permission.

MOBILE TERMS OF SERVICE

The Todlem mobile message service (the "Service") is operated by Todlem (“we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Todlem’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Todlem through your wireless provider to the mobile number you provided. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Todlem. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

For Service support or assistance, email customerservice@todlem.com.

DISCLAIMER & LIMITATIONS OF LIABILITY

To the fullest extent permitted by law and save as provided above, Todlem shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Todlem or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.