Delivery and Returns

The outlined delivery times are approximate. During sale periods, order processing and delivery times may take longer than usual.

Once your order has been placed, we are unable to cancel, amend or change the delivery address of your order.

Customers are responsible for providing any information requested by customs.

Completing the registration process will allow you to set up an account with Todlem. You can follow the status of your order by logging into your account. Each order is assigned a Parcel Consignment Number to allow you to track your order.

You must provide a valid contact number and email address for courier partners to contact you.

It is our aim to ensure that you are delighted with your order, however we understand that occasionally you may wish to return an item. Please find the terms and instructions below:

- Full Price Items: You have up to 10 calendar days to return items purchased on our online boutique. Please notify our online Customer Support Team within 5 business days of receiving your item/s if you wish to do so. The return of the item(s) to our warehouse will be at your own expense as we do not provide return labels. This applies to all orders.

- All products come with a label attached. Please do not remove the label or relevant seal from the purchased products should you wish to return the item. If you decide to return your products, Todlem will not accept items returned without the relevant label or seal or that have been altered from their original status i.e. worn or damaged.

- Please allow up to 15 business days from the date the item arrives back with us. We will notify you by email as soon as your refund has been finalized.

- Successful returns will be credited to the original payment method and may take 3-5 working days to reappear in your account depending on your card provider.

- Returns outside of the stated time frames may be accepted at the discretion of our Todlem online Customer Support Team.

- If you have received a gift but the product(s) are unsuitable, please contact our Customer Support team by
email.

- If you return the item without contacting us first it is likely the sender will be notified of the return.

- All gift returns should be identified by order number, otherwise, it won’t be
possible to locate the order and therefore, process an exchange.

- After speaking to Customer Support and upon receipt of your item/s back at our warehouse you will be able to exchange the unworn item for another size or an alternative of the same value.

- The return of the unwanted item to our warehouse will be at your own expense as we do not provide
return labels.

In the event we have processed an order incorrectly or you receive a damaged or defective item, please contact Customer Support so we can arrange a replacement or a refund depending on stock availability. Todlem will be wholly responsible for the shipping expenses and will generate a pre-paid returns label for the
return of the item.   

To receive your
returns label please contactTodlem Customer Support.

Please feel free to contact us if you have any other questions using any of the
methods below: 

EMAIL: customerservice@todlem.com